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Help & Support - Optus

Help & Support - Optus

Have Optus Upgrade & Protect? Enjoy the magic of an upgrade a year early when you buy your next phone with Optus. Eligible customers only. Monthly Upgrade and Protect subscription required to access early upgrade options by recontracting on a new device payment plan. Upgrade T&Cs apply | Optus

Have Optus Upgrade & Protect? Enjoy the magic of an upgrade a year early when you buy your next phone with Optus. Eligible customers only. Monthly Upgrade and Protect subscription required to access early upgrade options by recontracting on a new device payment plan. Upgrade T&Cs apply | Optus

159.5K viewsFeb 27, 2025

Enjoy great value with 50GB for $39/mth for 12 months when you sign up to a new service with Optus. With enough data to keep you scrolling, streaming and sharing, Optus has you covered with our Plus Promo SIM Plan. Get unlimited standard national calls and texts plus enjoy no lock-in contracts. Ends 06/04/25. Plan fee increases from month 13 to $52/mth or as otherwise notified. Select postcodes only. Max 5 per account. N/A with other offers, unless specified. Offer forfeited if you cancel or cha

Enjoy great value with 50GB for $39/mth for 12 months when you sign up to a new service with Optus. With enough data to keep you scrolling, streaming and sharing, Optus has you covered with our Plus Promo SIM Plan. Get unlimited standard national calls and texts plus enjoy no lock-in contracts. Ends 06/04/25. Plan fee increases from month 13 to $52/mth or as otherwise notified. Select postcodes only. Max 5 per account. N/A with other offers, unless specified. Offer forfeited if you cancel or cha

7.3K viewsJan 15, 2025

Have Optus Upgrade & Protect? Enjoy the magic of an early upgrade when you buy your next phone with Optus. Eligible customers only. Monthly Upgrade and Protect subscription required to access early upgrade options by recontracting on a new device payment plan. Upgrade T&Cs apply | Optus

Have Optus Upgrade & Protect? Enjoy the magic of an early upgrade when you buy your next phone with Optus. Eligible customers only. Monthly Upgrade and Protect subscription required to access early upgrade options by recontracting on a new device payment plan. Upgrade T&Cs apply | Optus

970K viewsJan 31, 2025

Have Optus Upgrade & Protect? Enjoy the magic of an upgrade a year early when you buy your next phone with Optus. Eligible customers only. Monthly Upgrade and Protect subscription required to access early upgrade options by recontracting on a new device payment plan. Upgrade T&Cs apply | Optus

Have Optus Upgrade & Protect? Enjoy the magic of an upgrade a year early when you buy your next phone with Optus. Eligible customers only. Monthly Upgrade and Protect subscription required to access early upgrade options by recontracting on a new device payment plan. Upgrade T&Cs apply | Optus

995.4K viewsOct 15, 2024

Already have your mobile with Optus? Add any of our new nbn® plans and unlock your Bundle Bonus. Get $15 off every month on any nbn® plan for a whole year. Plus, get a powerful Wi-Fi 6 modem included at no extra cost - when you stay for 24 months. Eligible plans required (excl. Prepaid and Watch plans). Discount applied to additional new services only and reverts to standard price after 12 months. Not available with other discounts, unless specified. T&Cs and eligibility criteria apply. | Optus

Already have your mobile with Optus? Add any of our new nbn® plans and unlock your Bundle Bonus. Get $15 off every month on any nbn® plan for a whole year. Plus, get a powerful Wi-Fi 6 modem included at no extra cost - when you stay for 24 months. Eligible plans required (excl. Prepaid and Watch plans). Discount applied to additional new services only and reverts to standard price after 12 months. Not available with other discounts, unless specified. T&Cs and eligibility criteria apply. | Optus

99.6K views8 months ago

Already have your mobile with Optus? Add any 5G Home Internet plan and unlock your Bundle Bonus. Get $15 off every month on any 5G Home plan for a whole year. Plus, get a powerful Wi-Fi 7 modem included at no extra cost - when you stay for 36 months. Eligible plans required (excl. Prepaid and Watch plans). Discount applied to additional new services only and reverts to standard price after 12 months. Not available with other discounts, unless specified. T&Cs and eligibility criteria apply. 5G av

Already have your mobile with Optus? Add any 5G Home Internet plan and unlock your Bundle Bonus. Get $15 off every month on any 5G Home plan for a whole year. Plus, get a powerful Wi-Fi 7 modem included at no extra cost - when you stay for 36 months. Eligible plans required (excl. Prepaid and Watch plans). Discount applied to additional new services only and reverts to standard price after 12 months. Not available with other discounts, unless specified. T&Cs and eligibility criteria apply. 5G av

24K views8 months ago

Get the magic of an upgrade a year early when you buy your next phone with Optus. Eligible customers only. Monthly Upgrade and Protect subscription required to access early upgrade options by recontracting on a new device payment plan. Upgrade T&Cs apply | Optus

Get the magic of an upgrade a year early when you buy your next phone with Optus. Eligible customers only. Monthly Upgrade and Protect subscription required to access early upgrade options by recontracting on a new device payment plan. Upgrade T&Cs apply | Optus

2.7M viewsOct 10, 2024

Have Optus Upgrade & Protect? Enjoy the magic of an early upgrade when you buy your next phone with Optus. Eligible customers only. Monthly Upgrade and Protect subscription required to access early upgrade options by recontracting on a new device payment plan. Upgrade T&Cs apply | Optus

Have Optus Upgrade & Protect? Enjoy the magic of an early upgrade when you buy your next phone with Optus. Eligible customers only. Monthly Upgrade and Protect subscription required to access early upgrade options by recontracting on a new device payment plan. Upgrade T&Cs apply | Optus

128.2K viewsDec 17, 2024

Have Optus Upgrade & Protect? Enjoy the magic of an upgrade a year early when you buy your next phone with Optus. Eligible customers only. Monthly Upgrade and Protect subscription required to access early upgrade options by recontracting on a new device payment plan. Upgrade T&Cs apply | Optus

Have Optus Upgrade & Protect? Enjoy the magic of an upgrade a year early when you buy your next phone with Optus. Eligible customers only. Monthly Upgrade and Protect subscription required to access early upgrade options by recontracting on a new device payment plan. Upgrade T&Cs apply | Optus

62.3K viewsJan 31, 2025

Already have your mobile with Optus? Add any of our new nbn® plans and unlock your Bundle Bonus. Get $15 off every month on any nbn® plan for a whole year. Plus, get a powerful Wi-Fi 6 modem included at no extra cost - when you stay for 24 months. Eligible plans required (excl. Prepaid and Watch plans). Discount applied to additional new services only and reverts to standard price after 12 months. Not available with other discounts, unless specified. T&Cs and eligibility criteria apply. | Optus

Already have your mobile with Optus? Add any of our new nbn® plans and unlock your Bundle Bonus. Get $15 off every month on any nbn® plan for a whole year. Plus, get a powerful Wi-Fi 6 modem included at no extra cost - when you stay for 24 months. Eligible plans required (excl. Prepaid and Watch plans). Discount applied to additional new services only and reverts to standard price after 12 months. Not available with other discounts, unless specified. T&Cs and eligibility criteria apply. | Optus

64K views7 months ago

Don’t let your internet hold you back. Our new nbn® plans come with a powerful Wi-Fi 6 modem included at no extra cost when you stay for 24 months. It’s built for high-speed internet and a reliable connection ready for that next big meeting. 100/18Mbps Typical Busy Period Speeds. Actual speeds may vary and are limited by plan speed, modem and in-home set-up. T&Cs and eligibility criteria apply. | Optus

Don’t let your internet hold you back. Our new nbn® plans come with a powerful Wi-Fi 6 modem included at no extra cost when you stay for 24 months. It’s built for high-speed internet and a reliable connection ready for that next big meeting. 100/18Mbps Typical Busy Period Speeds. Actual speeds may vary and are limited by plan speed, modem and in-home set-up. T&Cs and eligibility criteria apply. | Optus

41.7K views8 months ago

Unlock more value with Optus Promo nbn® plan. Eligible homes on FTTP or HFC can get 5x faster download speeds with 500/43Mbps Typical Busy Period Speeds (7pm-11pm) vs 100/18Mbps (FTTN/B/C). Enjoy $20/month towards your favourite subscriptions through SubHub like Netflix, Prime Video and more. Plus, get a powerful Wi-Fi 6 modem for $0 when you stay for 24 months. FTTP & HFC addresses only. Actual speeds may vary and are limited by plan speed, modem and in-home set-up. Terms apply. | Optus

Unlock more value with Optus Promo nbn® plan. Eligible homes on FTTP or HFC can get 5x faster download speeds with 500/43Mbps Typical Busy Period Speeds (7pm-11pm) vs 100/18Mbps (FTTN/B/C). Enjoy $20/month towards your favourite subscriptions through SubHub like Netflix, Prime Video and more. Plus, get a powerful Wi-Fi 6 modem for $0 when you stay for 24 months. FTTP & HFC addresses only. Actual speeds may vary and are limited by plan speed, modem and in-home set-up. Terms apply. | Optus

26.3K views2 months ago

With Optus Choice, you choose how you buy your new phone. Buy it outright now or pay over time. You call the shots. | Optus

With Optus Choice, you choose how you buy your new phone. Buy it outright now or pay over time. You call the shots. | Optus

417.4K viewsDec 19, 2019

Do the next-gen devices give you phone fomo? With Optus Upgrade and Protect, you can get your next phone a year early. Eligible customers only. Monthly Upgrade and Protect subscription required. Must return device in good working order. Upgrade T&Cs apply. | Optus

Do the next-gen devices give you phone fomo? With Optus Upgrade and Protect, you can get your next phone a year early. Eligible customers only. Monthly Upgrade and Protect subscription required. Must return device in good working order. Upgrade T&Cs apply. | Optus

321.8K viewsJan 13, 2025

Switch to great value Optus nbn® and get the Optus Ultra WiFi modem (Gen 2) with the latest WiFi 6 technology for $0. Giving you more reliable coverage in more corners of your home. Fair Go Policy applies. Eligible customers only. Based on comparison with Optus Ultra WiFi (Gen 1) modem. Actual speeds may vary and are limited by the plan speed. $0 modem when you stay connected for 36 months. N/A with BYO plans. T&Cs apply. | Optus

Switch to great value Optus nbn® and get the Optus Ultra WiFi modem (Gen 2) with the latest WiFi 6 technology for $0. Giving you more reliable coverage in more corners of your home. Fair Go Policy applies. Eligible customers only. Based on comparison with Optus Ultra WiFi (Gen 1) modem. Actual speeds may vary and are limited by the plan speed. $0 modem when you stay connected for 36 months. N/A with BYO plans. T&Cs apply. | Optus

133.2K viewsDec 9, 2024

Your internet shouldn’t hold you back. Our Optus nbn® plans come with a powerful Wi-Fi modem at no extra cost when you stay 24 months. Plus, if you have an eligible mobile plan with us, you can unlock your Bundle Bonus and get $15/mth off internet for a whole year. Actual speeds may vary and are limited by plan speed. Bundle Bonus: Eligible plans required (excl. Prepaid and Watch plans). Discount applied to additional new services and reverts to standard price after 12 months. Not available with

Your internet shouldn’t hold you back. Our Optus nbn® plans come with a powerful Wi-Fi modem at no extra cost when you stay 24 months. Plus, if you have an eligible mobile plan with us, you can unlock your Bundle Bonus and get $15/mth off internet for a whole year. Actual speeds may vary and are limited by plan speed. Bundle Bonus: Eligible plans required (excl. Prepaid and Watch plans). Discount applied to additional new services and reverts to standard price after 12 months. Not available with

27.1K views2 months ago

Your internet shouldn’t hold you back. Our new Optus nbn® plans come with a powerful Wi-Fi modem at no extra cost when you stay 24 months and ready for any speed you need. Plus, if you have an eligible mobile plan with us, you can unlock your Bundle Bonus and get $15/mth off internet for a whole year. Actual speeds may vary and are limited by plan speed. Bundle Bonus: Eligible plans required (excl. Prepaid and Watch plans). Discount applied to additional new services and reverts to standard pric

Your internet shouldn’t hold you back. Our new Optus nbn® plans come with a powerful Wi-Fi modem at no extra cost when you stay 24 months and ready for any speed you need. Plus, if you have an eligible mobile plan with us, you can unlock your Bundle Bonus and get $15/mth off internet for a whole year. Actual speeds may vary and are limited by plan speed. Bundle Bonus: Eligible plans required (excl. Prepaid and Watch plans). Discount applied to additional new services and reverts to standard pric

54.4K views7 months ago

Connect up to 128 devices with the Optus 5G Wi-Fi Modem, included when you stay on an eligible plan. $0 modem credit when you stay connected for 36 months. Available in selected areas. Actual speeds may vary and are limited by the plan speed. T&Cs apply. | Optus

Connect up to 128 devices with the Optus 5G Wi-Fi Modem, included when you stay on an eligible plan. $0 modem credit when you stay connected for 36 months. Available in selected areas. Actual speeds may vary and are limited by the plan speed. T&Cs apply. | Optus

109.9K viewsNov 29, 2024

Already an Optus customer? Save $15/mth for 6 months on each eligible plan you add to your existing service. Save on a new mobile, internet or tablet plan - they are simply better together. The more you add, the more you save. Ends 06/04/25. Eligible plans required (excl. Prepaid & Watch plans). Mobile and Data plan discount applies to secondary service only. Plans revert to standard price after 6 mths. New services only on the same account. Max 5 per product. T&Cs and eligibility criteria apply

Already an Optus customer? Save $15/mth for 6 months on each eligible plan you add to your existing service. Save on a new mobile, internet or tablet plan - they are simply better together. The more you add, the more you save. Ends 06/04/25. Eligible plans required (excl. Prepaid & Watch plans). Mobile and Data plan discount applies to secondary service only. Plans revert to standard price after 6 mths. New services only on the same account. Max 5 per product. T&Cs and eligibility criteria apply

33.2K viewsMar 4, 2025

Get up to $594 in value over 36 months when you stay on an eligible nbn® plan and add a WiFi booster for half price (value includes plan inclusions and savings.) $0 modem included when you stay connected for 36 months. $0 modem included when you stay connected for 36 months. Value includes plan inclusions and savings. If applicable, saving includes Standard Intro Offer. Eligible customers only. T&Cs apply. Ends 04/12/24. | Optus

Get up to $594 in value over 36 months when you stay on an eligible nbn® plan and add a WiFi booster for half price (value includes plan inclusions and savings.) $0 modem included when you stay connected for 36 months. $0 modem included when you stay connected for 36 months. Value includes plan inclusions and savings. If applicable, saving includes Standard Intro Offer. Eligible customers only. T&Cs apply. Ends 04/12/24. | Optus

1 viewsNov 19, 2024

Get over $1,200 of value included in Optus Family nbn® plans when you stay connected over 36 months. Choose the speed your family needs and enjoy wall-to-wall coverage and endless streaming. Get unlimited data, Optus Ultra WiFi Modem and WiFi Booster plus a Netflix subscription, all included in your plan. Fair Go Policy applies. Netflix Standard subscription included in Family Entertainer nbn plans. T&Cs apply. | Optus

Get over $1,200 of value included in Optus Family nbn® plans when you stay connected over 36 months. Choose the speed your family needs and enjoy wall-to-wall coverage and endless streaming. Get unlimited data, Optus Ultra WiFi Modem and WiFi Booster plus a Netflix subscription, all included in your plan. Fair Go Policy applies. Netflix Standard subscription included in Family Entertainer nbn plans. T&Cs apply. | Optus

17 viewsOct 8, 2024

Get over $1,200 of value included in Optus Family nbn® plans when you stay connected over 36 months. Choose the speed your family needs and enjoy wall-to-wall coverage and endless streaming. Get unlimited data, Optus Ultra WiFi Modem and WiFi Booster plus a Netflix subscription, all included in your plan. Fair Go Policy applies. Netflix Standard subscription included in Family Entertainer nbn plans. T&Cs apply. | Optus

Get over $1,200 of value included in Optus Family nbn® plans when you stay connected over 36 months. Choose the speed your family needs and enjoy wall-to-wall coverage and endless streaming. Get unlimited data, Optus Ultra WiFi Modem and WiFi Booster plus a Netflix subscription, all included in your plan. Fair Go Policy applies. Netflix Standard subscription included in Family Entertainer nbn plans. T&Cs apply. | Optus

301.8K viewsSep 25, 2024

Need more juice? Upgrade to a brand new phone from Optus and get great value on the latest and greatest. Buy with an eligible plan and pay over time, interest free with OptusPay. T&Cs and eligibility criteria apply. | Optus

541.1K viewsJan 12, 2025

Pre-Order the new iPhone 16 Pro at Optus: bit.ly/3XpECa5 Get Upgrade and Protect for $0 on our Optus Promo SIM Plan over 36 months. With Upgrade and Protect, you can upgrade to a new phone on a payment plan in the last 12 months with no payout on the iPhone 16. Apple Intelligence coming December 2024. $79 Optus Plus Promo plan: Ends 02/12/24. Optus Upgrade and Protect subscription normally $15/mth and only included for devices purchased on a payment plan. Must return old device in good working o

Pre-Order the new iPhone 16 Pro at Optus: bit.ly/3XpECa5 Get Upgrade and Protect for $0 on our Optus Promo SIM Plan over 36 months. With Upgrade and Protect, you can upgrade to a new phone on a payment plan in the last 12 months with no payout on the iPhone 16. Apple Intelligence coming December 2024. $79 Optus Plus Promo plan: Ends 02/12/24. Optus Upgrade and Protect subscription normally $15/mth and only included for devices purchased on a payment plan. Must return old device in good working o

5.5K viewsSep 13, 2024

Get connected quickly with an Optus Prepaid eSIM. Enjoy 40GB for just $13 on your first 28 days, on the $35 AutoRecharge plan. You'll get 40GB on the first 3 recharges, then 20GB. Get connected faster with an Optus Prepaid eSIM. Skip the SIM, connect online and order your Optus eSIM today. SIM sale ends 25/09/25. 40GB for first 3 recharges only, then 20GB. New services only. eSIM requires compatible device. T&Cs apply. | Optus

Get connected quickly with an Optus Prepaid eSIM. Enjoy 40GB for just $13 on your first 28 days, on the $35 AutoRecharge plan. You'll get 40GB on the first 3 recharges, then 20GB. Get connected faster with an Optus Prepaid eSIM. Skip the SIM, connect online and order your Optus eSIM today. SIM sale ends 25/09/25. 40GB for first 3 recharges only, then 20GB. New services only. eSIM requires compatible device. T&Cs apply. | Optus

46.2K views6 months ago

Optus Daily Roaming available on Choice Plus plans. Add-on is automatically activated in eligible destinations. T&Cs apply. | Optus

Optus Daily Roaming available on Choice Plus plans. Add-on is automatically activated in eligible destinations. T&Cs apply. | Optus

270.5K viewsMar 31, 2025

A new way to internet. At a price you'll love. Upgrade your home with our Optus Ultra WiFi 5G Modem. Access super-fast 5G speeds for a faster and more reliable internet connection. Just plug in and connect your home wirelessly so you can stream, create and collaborate with ease. Switch to any Optus 5G internet plan and get the 5G Modem included at no extra cost, when you stay connected for 36 months. 5G available in selected areas. Actual speeds may vary and are limited by the plan speed. Based

A new way to internet. At a price you'll love. Upgrade your home with our Optus Ultra WiFi 5G Modem. Access super-fast 5G speeds for a faster and more reliable internet connection. Just plug in and connect your home wirelessly so you can stream, create and collaborate with ease. Switch to any Optus 5G internet plan and get the 5G Modem included at no extra cost, when you stay connected for 36 months. 5G available in selected areas. Actual speeds may vary and are limited by the plan speed. Based

29K viewsSep 25, 2024

Online only deal now on! Save $180 over 12 months on our Fast nbn® plan - now with 5x faster download speeds. That's 500Mbps download speeds for eligible homes with FTTP or HFC. Plus, get a powerful Wi-Fi 6 modem included at no extra cost when you stay for 24 months. Online deal ends 12/10/25. New eligible services only. Not available with Bundle discount. 500/43Mbps Typical Busy Period Speeds (7pm-11pm) vs previous 100/18Mbps. Eligible FTTP and HFC addresses only. Actual speeds may vary and are

Online only deal now on! Save $180 over 12 months on our Fast nbn® plan - now with 5x faster download speeds. That's 500Mbps download speeds for eligible homes with FTTP or HFC. Plus, get a powerful Wi-Fi 6 modem included at no extra cost when you stay for 24 months. Online deal ends 12/10/25. New eligible services only. Not available with Bundle discount. 500/43Mbps Typical Busy Period Speeds (7pm-11pm) vs previous 100/18Mbps. Eligible FTTP and HFC addresses only. Actual speeds may vary and are

68.9K views6 months ago

Switch to award-winning Optus 5G Home Internet as rated by WhistleOut. Get our powerful 5G Wi-Fi modem for $0 when you stay for 36 months. Built with the latest WiFi 7 technology, delivering faster speeds and stronger performance on more devices and in more corners of the home. Plus, our Entertainer Superfast 5G plan comes with a Netflix Standard subscription included with unlimited data, so you can stream your heart out. Fair Go Policy applies. 210/20 Mbps Typical Busy Period Speeds (7pm-11pm).

Switch to award-winning Optus 5G Home Internet as rated by WhistleOut. Get our powerful 5G Wi-Fi modem for $0 when you stay for 36 months. Built with the latest WiFi 7 technology, delivering faster speeds and stronger performance on more devices and in more corners of the home. Plus, our Entertainer Superfast 5G plan comes with a Netflix Standard subscription included with unlimited data, so you can stream your heart out. Fair Go Policy applies. 210/20 Mbps Typical Busy Period Speeds (7pm-11pm).

26.3K views5 months ago

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