This specific partnership will bring Palantir Foundry’s ontology – a system for organizing business data so it can be read and understood by machines – governance and operational infrastructure into ...

Zoom has been positioning its AI Productivity Suite as part of its overall strategy to model AI-infused work as a "system of action," and the explanation for where AI Companion went helps solidify a ...

Using AI agents to streamline processes and drive governance is an overarching theme among Gartner’s trends. Gartner says that decision governance will make agentic decisions more trusted and faster ...

Let’s just get it right out in the open: Using results of AI research without verifying those results is not only risky, but bad in every imaginable way. As a friend artfully put it, “anyone can look ...

Verint unveiled four new products at Verint Engage 2026 on Tuesday. The event marked the first time leadership for the new Verint addressed both Verint and Calabrio customers. The message to those ...

Last week I received two pitches from very different corners of the technology industry. One came from Levelpath, a procurement platform that helps organizations manage purchasing, contracts, and ...

Today at Customer Contact Week in Las Vegas, Salesforce announced general availability of Agentforce Contact Center Workforce Engagement Management, adding workforce management, quality management, ...

The legal landscape is catching up to generative AI, and courts will view AI outputs not as unavoidable technical glitches ...

Developers using Kiro for their agentic IDE now have direct access to Vonage APIs within Kiro itself, streamlining ...

Isolated IVRs, bots, AI assistants, and workflow tools create conflicting decisions. Orchestration requires breaking down ...

In addition to the different agents meant to automate information retrieval and application, Cisco also introduced a means to manage agentic workflows and make sure AI agents only do what they’re ...

During Zoom’s third quarter 2026 earnings call, Zoom Founder, President, CEO and Chairman Eric Yuan said that Zoom is evolving into an “AI-first system of action going beyond summarization.” ZoomMate ...