Best-in-class retailers are leveraging video analytics to better strategize workforce management and optimize customer engagement initiatives in-store. During a previous ViewPoints article, Verlin ...

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The updates will allow AI agents to go deeper in their interactions with people, including through video. Customer service automation company Zendesk has announced several new AI-powered updates, all ...

Customer delight and customer misery have very different influences on company stock performance, as pointed out by Jon Picoult, Founder of Watermark Consulting. In his recently published blog post ...

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