A patient’s experience begins the moment they choose or are referred to our system. Their experience describes their care journey—from scheduling an appointment, seeing a specialist, an inpatient stay ...

Patient experience is linked to reimbursement, patient safety, and clinical outcomes. Executives at a pair of healthcare organizations that earned Pressy Ganey patient experience awards say that ...

Being a patient is already hard. At best, routine medical care can be a nuisance to schedule, usually requires time off work and comes with a copay. When it’s bad, it can be really bad: an accident or ...