Taco Bell’s expansion of drive-thru voice AI to nearly 900 U.S. restaurants is one of the largest deployments yet of ...

McDonald's has informed franchisees that it is ending an artificial intelligence drive-thru order taking program, a report says. In a message obtained by Restaurant Business magazine, McDonald’s USA ...

In-N-Out is known for hewing to convention. So don't expect the popular burger chain to embrace mobile ordering anytime soon. That was a message Lynsi Snyder-Ellingson, owner of the family-run chain, ...

Touch Deployment' for QSRs; New $475/month model eliminates hardware procurement and capital budget hurdles for operators.

McDonald’s is testing a new Google-backed AI drive-thru system after its earlier ordering bot became a viral mess. The real challenge is whether Archy can make fast-food ordering feel boring again.The ...

McDonald's is officially choosing humans over AI — at least for now. Late last week, McDonald's corporate sent an email to franchise owners explaining that it's ending its two-year test of automated ...

Your next trip through McDonald’s may look drastically different — and it has nothing to do with what’s on the menu. After a notoriously messy first attempt at automated ordering that left customers ...

Having committed to rolling out automated voice ordering in drive-thru lanes at its corporate-owned restaurants, Checkers Drive-in Restaurants Inc. expects the new technology will improve order ...

Think what long cross-country drives, international travel, late-night grub, and morning pick-me-ups have in common—quick-service restaurants make the world go round. But in an industry that is ...

You remember when McDonald’s MCD workers went on strike looking for more money and benefits. At that time, I warned the next step would be the company would turn to AI and avoid this problem in the ...

A Double Double from In-N-Out Burger with fries and an extra side of spread. (Jenn Harris / Los Angeles Times) In-N-Out is known for hewing to convention. So don't expect the popular burger chain to ...