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Best Buy
2
65
2782 Taylor Road Ext, Reynoldsburg
CLOSE · 10:00 - 22:00 · +1 614-863-3442
"Bought a washer and dryer this past summer. When they were installed, the cold water shutoff valve was leaking after the install. I tried to call the store to get help, but after multiple calls, I was only able to speak with an overseas customer rep. I spoke with 2, both were very difficult to understand, and were not able to help getting anyone out to my house to look at the problem. I went to the store where I was able to speak with the sales person I had worked with when purchasing, but he was only able to tell me someone would call the next day. Was never able to speak with a manager, but was given a manager's card. Meanwhile, I've got a leaking shutoff valve. After going home from the store, I had to move the dryer to close the shutoff valve. When moving the dryer, the dryer venting fell off where it connected to the vent leading out of the house. There was no clamp or tape utilized to connect it. The following day, someone did call, I told them about the dryer vent failure, along with the leaking shutoff valve. The only thing they offered was to have the same installers come out to look at it. Why would I have the same installers come out that did a very poor job the first time? I ended up fixing the vent and shutoff valve myself. What would someone do if they did not know how to repair it on their own? Best Buy doesn't seem to be able to provide quality installers. I did email the store manager, as they did not return my calls, about my experience. I never received an email reply. I will not shop at or recommend Best Buy in the future."
Appliance Factory
2.5
57
6440 Sawmill Rd, Columbus
CLOSE · 09:00 - 19:00 · +1 614-735-5468
"This is about a $5000 defective (possibly used) mattress we are unable to return. Date of initial sale: Sunday July 20, 2025 Product: Tempur-Pedic Pro-Adapt Twin XL (medium) and Twin XL (firm) Cost: $5000 (sold on a comfort guarantee and 30-day return policy for this major purchase) -- Delivered: Saturday August 2, 2025 Requested exchange: August 24, 2025 (firm mattress too firm, medium was better) -- Replacement Product: Tempur-Pedic Pro-Breeze (medium, king size) Cost: same but bought additional low profile box spring ($300) -- Delivered: Tuesday September 2, 2025 Reported something wrong with mattress about a week later and couldn't use the mattress. It was abnormally soft in spots as if it was previously used. Sales person said she would need to contact the store manager who would look into options and get back to us. After another week went by we didn't hear from them, we went back to the store. The manager seemed surprised to see us and tried to blame not getting back to us on his sales associate. Asking for an update on our options for return or exchange, the manager (Adam) unprofessionally and flippantly told us we're stuck with the defective product and if we don't like it, sell it on Facebook marketplace. We said this was unacceptable and asked to speak with someone else. Without any help from Adam, we did our own research and found the President's hotline number. I left a voicemail to explain and escalate this matter. I felt the representative Jonathon was much more professional and said he would get back to me in a day or so. After patiently waiting three weeks for a resolution, and following up a couple of times, I decided it would be in our best interests to file this complaint with the Better Business Bureau. We still seek a fair resolution that could include a refund minus 20% restocking fee, a new mattress to replace the defective one (possibly used?) we were given, or even store credit to buy appliances we need. We cannot accept keeping a $5000 defective mattress we cannot use or sell. Buyer beware of these sketchy sales practices. Update: I also filed a claim with the Ohio Attorney General's consumer protection department."
Overstock Plus Liquidation Outlet
1
2
4664 Cleveland Ave, Columbus
CLOSE · 10:00 - 18:30 · +1 614-966-4878
"We went there just to look around and found some beautiful floor lamps...we were not smart and they were not honest....outside of box says damaged ..threads on lamps pieces not straight. So we got them home and of course the pieces to make the tall living room lamp did not screw together properly. My husband was able to use his vice to align the threads properly. We were able to fix them BUT WE WILL NEVER SHOP THERE AGAIN. ALL SALES ARE FINAL...not matter what."
Appliances 4 Less Columbus OH - Discount Appliances, Scratch and Dent Appliances
1880 W Henderson Rd, Columbus
CLOSE · 10:00 - 18:30 · +1 614-943-9878

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The group consists of numerous affiliated businesses, [2] most of which operate under the Samsung brand, and is the largest chaebol (business conglomerate) in South Korea. As of 2024, Samsung has the world's fifth-highest brand value. [3]

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